1. Simplified Regulatory Services
• A step-by-step application wizard for licenses and permits.
• Dynamic dashboards for tracking application progress in real time.
2. Investment Hub
• An investment insights portal showcasing market trends, financial projections, and success stories.
• Personalized dashboards for investors to explore tailored opportunities.
3. Community Education Platform
• Interactive content including videos, quizzes, and infographics on recycling and reusability.
• A community engagement section to promote events and initiatives.
4. Unified Platform Experience
• Persona-specific dashboards to cater to diverse user groups.
• Optimized for multi-device accessibility (desktop, mobile, and tablet).
Number
1. Simplified Regulatory Services
• A step-by-step application wizard for licenses and permits.
• Dynamic dashboards for tracking application progress in real time.
2. Investment Hub
• An investment insights portal showcasing market trends, financial projections, and success stories.
• Personalized dashboards for investors to explore tailored opportunities.
3. Community Education Platform
• Interactive content including videos, quizzes, and infographics on recycling and reusability.
• A community engagement section to promote events and initiatives.
4. Unified Platform Experience
• Persona-specific dashboards to cater to diverse user groups.
• Optimized for multi-device accessibility (desktop, mobile, and tablet).
Number
• Simplify the permit/license application process for businesses and government entities.
• Create a centralized hub for waste industry investment opportunities.
• Enhance community awareness and participation in recycling and sustainability.
• Design a user-friendly platform to accommodate diverse user needs and improve engagement.
UX Case Study: Waste Management Service Platform - Saudi Arabia
Number
1. Simplified Regulatory Services
• A step-by-step application wizard for licenses and permits.
• Dynamic dashboards for tracking application progress in real time.
2. Investment Hub
• An investment insights portal showcasing market trends, financial projections, and success stories.
• Personalized dashboards for investors to explore tailored opportunities.
3. Community Education Platform
• Interactive content including videos, quizzes, and infographics on recycling and reusability.
• A community engagement section to promote events and initiatives.
4. Unified Platform Experience
• Persona-specific dashboards to cater to diverse user groups.
• Optimized for multi-device accessibility (desktop, mobile, and tablet).
Approach and Ways of Working
Research Phase
• Stakeholder Interviews: Conducted with MOAD staff and key stakeholders to understand workflows, challenges, and goals.
• User Surveys: Distributed to businesses, investors, and community members to capture needs and frustrations.
• Competitor Analysis: Reviewed global waste management platforms to benchmark best practices.
Design Phase
• Information Architecture: Streamlined navigation based on user journeys for different personas.
• Wireframes and Prototypes: Iterative designs validated through usability testing.
• Accessibility Standards: Ensured platform inclusivity with WCAG-compliant designs.
Development Collaboration
• Worked closely with front-end and back-end teams to align UI components and ensure seamless integration.
• Defined clear handoff documentation for engineering teams to ensure consistent implementation.